RETURNS & EXCHANGES
At AJ Athletic Apparel Company, we want you to love your purchases. If for any reason you are not completely satisfied, we offer a straightforward return and exchange process for eligible items.
Eligibility
Timeframe: You may return or exchange items within 30 days of receiving your order.
Condition: Items must be in their original condition: unworn, unwashed, and with all original tags attached.
Proof of Purchase: Please provide your original receipt or order confirmation email as proof of purchase. Final sale items and personalized items are not eligible for return or exchange.
Return and exchange options
Full Refund: Receive a full refund to your original payment method.
Store Credit: Receive store credit for the full purchase price of the item(s).
Exchange: Exchange your item for a different size or color of the same product, or an item of equal value.
Return Process
Initiate Return: To start a return, please email us at [info@ajathletic.com] with your order number and the item(s) you wish to return or exchange.
Return Label: We will provide you with a pre-paid return shipping label and detailed instructions on where to send your return.
Package Your Item(s): Carefully package the item(s) in their original packaging, ensuring all tags are attached and the items are unworn and unwashed.
Ship Your Return: Use the provided pre-paid label and follow the shipping instructions to send your package back to us.
Tracking & Notifications: You will receive email or SMS notifications throughout the return process, including confirmation when your return is received and when your refund or exchange is processed. You can also track the status of your return online.
Refund processing: Once your return is received and inspected, we will process your refund or exchange within 5-10 business days. Refunds will be issued to the original payment method used for the purchase.
Important considerations
Return Shipping Costs: We provide free return shipping for all eligible returns and exchanges within the United States.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to resolve the issue promptly, and we will cover the cost of return shipping in these cases.
International Returns: Please note that return shipping costs and any applicable duties or taxes for international returns are the customer's responsibility.
Questions
If you have any questions about our return policy, please don't hesitate to contact us at
info@ajathletic.com.